At Armor Air, our dedication to customer satisfaction sets us apart from companies that prioritize profit over their customers. This commitment is ingrained in every member of our team, emphasizing the paramount importance of meeting your needs.

Mistakes can happen; after all, we’re only human. However, at Armor Air, we go the extra mile to rectify any errors and make things right. We take full responsibility for any missteps, ensuring that our customers receive the best possible solutions.

Our fundamental philosophy revolves around delivering exceptional service and exceeding customer expectations. Whether it’s HVAC, plumbing, or electrical needs, we pride ourselves on providing high-quality solutions that enhance comfort, efficiency, and overall well-being.

When you choose Armor Air in Metro Indianapolis, you’re partnering with a company that values integrity, transparency, and, above all, ensuring your satisfaction. Trust us to be your comprehensive partner in HVAC, plumbing, and electrical services. Your comfort and peace of mind are our top priorities

Owner, James Robertson, 3 decades of experience, passion, and a commitment to doing what’s right, our founder’s journey is at the heart of our story.

Starting as an HVAC installer earning $6 per hour, he diligently worked on installing furnaces in custom homes, mastering the craft that later became the cornerstone of our company. Transitioning to a service tech role within the same company, he dedicated 15 years to honing his skills, ascending from an install manager to eventually becoming the General Manager.

A significant turning point came when the company faced adversity due to a devastating fire. However, from the ashes rose a new beginning. Armed with the knowledge acquired over the years, our founder decided to establish his own HVAC business in 2004.

Specializing in new construction HVAC work and residential replacements, the business thrived, eventually catching the attention of Lennox Corporate. The business was successfully sold, and our founder continued his journey as a General Manager overseeing Lennox’s Indianapolis locations and one in Louisville, KY.

When circumstances led to Lennox selling its businesses, our founder moved on, bringing his wealth of experience to another company where he assumed the role of General Manager. Yet, the desire to create something unique and impactful led him to venture into starting a new chapter in May of 2020, expanding its services to include Plumbing and Electrical.

From a modest beginning with three employees, the team has rapidly grown to 25 dedicated individuals. Rooted in the belief that “We Do What’s Right,” this motto is not just a slogan but a guiding principle instilled in every team member.

Distinguished as the only business that closes on Sundays to honor commitments to both God and Family, our goal extends beyond providing exceptional service. We aim to be a transformative force, not only for our customers but for every member who is a part of the team.

Committed to making a difference, we offer apprenticeships that welcome individuals with no prior experience, providing an opportunity to learn and master the trade. As we continue to evolve, our journey is a testament to the resilience, dedication, and values that define our company – a company with a rich history and an unwavering commitment to excellence.

We teach our team six important values to make our services work well for you.

Accountability

We take ownership of our actions, promptly addressing any issues or mistakes and ensuring resolutions that exceed expectations.

Good Communication

Clear and timely communication is our norm, keeping customers informed and engaged throughout their experience.

Transparency

We believe in open communication about HVAC and plumbing services. We explain processes, costs, and options clearly so you understand and can make informed decisions.

Customer-Centricity

We focus on your comfort and peace of mind by customizing HVAC and plumbing solutions to meet your needs. Your satisfaction is our priority.

Reliability

Trust us for reliable HVAC and plumbing services, keeping your systems efficient all year. We’re committed to your satisfaction and peace of mind.

Empathy

We understand the impact of HVAC and plumbing issues on your daily life. Our team approaches every situation with empathy, working to minimize disruptions and provide effective solutions.

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